Javed Khan on the Changing Technology Needs of Global Forex and Brokerage Businesses
London / Dubai / India — August 2026: The rapid internationalisation of the forex and brokerage industry has increased the need for dependable technology, responsive customer service and operational support. For companies serving clients across multiple markets, maintaining technology and support operations around the clock can be a significant business requirement.
Javed Khan, Director of Prixim Global, discusses how his company is addressing these needs through an integrated combination of brokerage technology and outsourcing services.
Q1: How have the technology requirements of brokerage companies changed?
Javed Khan: Brokerage businesses today operate in a highly connected environment. They require trading platforms, CRM systems, hosting, technical infrastructure and customer support. They also need the ability to adapt their operations as their client base and geographical reach expand.
At Prixim Global, we therefore focus on providing a broader technology ecosystem rather than treating each requirement as an isolated service.
Q2: What does Prixim Global offer in the outsourcing segment?
Javed Khan: We offer outsourcing services from our India Delivery Center through our brand ForexOutsource. The service has already catered to over 30 brokerage companies.
Our delivery model is built to support international businesses with multiple-language capabilities and 24×7 timezone coverage. This allows brokerage companies to maintain operational support for customers across different geographical markets.
Q3: What makes the India Delivery Center important to this model?
Javed Khan: India has a large pool of technology and service professionals, which makes it an important location for international delivery operations. Our India Delivery Center allows us to build dedicated teams and provide operational support to businesses outside India as well.
**Q4: What outsourcing functions can businesses delegate?
Javed Khan: Depending on their requirements, businesses can use our services for customer care, live chat, email support, technical assistance, KYC and reporting, server management and complaint management. The scope can be structured according to the operational model of each brokerage.
Q5: What technology platforms does Prixim Global support?
Javed Khan: Our technology portfolio includes MT5, Match-Trader, PriximTrader and prop trading solutions. We also provide hosting, CRM, website development and DevOps-related capabilities.
Q6: How important is customer support in the brokerage sector?
Javed Khan: Customer support is an essential part of the overall client experience. When businesses serve international customers, support needs to be accessible across different time zones and, where required, in different languages. This is one of the areas where our outsourcing model can add value.
Q7: What direction is Prixim Global taking in the future?
Javed Khan: We want to continue developing our technology and outsourcing capabilities and support businesses that are building and scaling operations in the global brokerage and fintech ecosystem.
About Prixim Global
Prixim Global, led by Director Javed Khan, provides technology, outsourcing and integration solutions for brokerage, forex, fintech and related businesses. Through its ForexOutsource brand and India Delivery Center, the company has catered to 30+ brokerage companies, offering multilingual services and 24×7 timezone coverage.
*For more information, visit
https://www.instagram.com/priximglobal
